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I just had a customer tell me my pipe smoked "too dry" and "too smooth"... He said when he re-lit his pipe after a 15 minute break it got ash in his mouth.

What are your thoughts? I think I'm lost...

Tell him to go buy a hooka. Or a basket pipe with a filter.

Gershom wrote:Tell him to go buy a hooka. Or a basket pipe with a filter.

LOL....

There's just no pleasing some people...

How smooth do you sand your chambers? I've smoked some really dry stuff in a brand new pipe and had the effect he's talking about. No fault of the pipe. Just gotta smoke slower and build some cake!
Ps I don't sand my chambers past 220 - 400.

Was he making a tongue-in-cheek complaint?

Rad

RadDavis wrote:Was he making a tongue-in-cheek complaint?

Rad

I don't think so...These were his exact words:

"And there is an issue about your zulu. I noticed the airflow is very smooth and dry, perhaps too smooth and too dry that when I relight after some 15-mins break, a significant amount of ash would rush into my mouth, it's something I never experienced before. It's not a complaint, just try to help you make better pipes."

andrew wrote:How smooth do you sand your chambers? I've smoked some really dry stuff in a brand new pipe and had the effect he's talking about. No fault of the pipe. Just gotta smoke slower and build some cake!
Ps I don't sand my chambers past 220 - 400.

220 or 320 has been my standard...

PEBKAC for that customer.

Growley wrote:

RadDavis wrote:Was he making a tongue-in-cheek complaint?

Rad

I don't think so...These were his exact words:

"And there is an issue about your zulu. I noticed the airflow is very smooth and dry, perhaps too smooth and too dry that when I relight after some 15-mins break, a significant amount of ash would rush into my mouth, it's something I never experienced before. It's not a complaint, just try to help you make better pipes."

Weird. Smooth airflow and dry smoke are what most pipe smokers are looking for. Ash rushing into his mouth sounds like he's trying to re-light after smoking to the bottom. I wouldn't fret too much over his "complaint".

Rad

Mystery solved. My customer just wrote me back and told me he had figured it out. He said that somewhere mid-smoke his friend was turning his pipe all over admiring it and he thinks some ash dropped down in the process.

LOL, who knows?! At least he's happy with it.

Glad to hear it worked out! No matter how strange the complaint was, it is still not fun with complaints and dissatisfied customers..

That's what you get for making a pipe so appealing that his friend wants to fondle it as soon as he turns his back.

I get complaints like this all the time. Things like "your pipes have way to much perfect straight grain" and "your pipes are so comfortable and perfect that I can't stand it." I just try to do my best and replace such pipes with shitty Dr. Grabow's that I modify to smoke even worse than before, and then the customers seem happy.

*shrug*