Dude...you sound a bit sketchy to me (not trying to ruffle feathers here, just the way that story came across). A lot of that information is inacurate and unnecessary (especially for pipe makers). My Grandfather was in the automotive business for well over 30 years. He did custom builds and body work. He NEVER had to contact his attoney to meet him to talk to an upset customer. Yes, he had a friend that was an attorney that he could call if need be.....but to pay to have one on retainer????? Doesn't make sense to me. He also never had contractual problems with his custom builds. He was, however, very careful in how he worked for. You can't do that type of work for just any Tom, Dick or Harry (most of them are crackheads......never work for a crackhead).
The McD's settlement info is incorrect. That settlement was paid, but they settled out of court and no one knows how much she was piad as they ended up settling out of court before the verdict was appealed. Here is the wiki page on it
http://i81.servimg.com/u/f81/17/58/15/15/dscn3246.jpg
You don't have to have insurance to operate a business either (there is no federal law stating this)....if you employ people you have to have work comp (state and local laws differ). Is it a good business practice?? YES, but mandated by law...no.
My husband and I own severel successful businesses and yes, we do have all types of insurance. For the businesses we are in it makes sense to be well insured. We DO NOT have an attorney on retainer and we have not used a contract on a project in years. And we routinely do work for people for well over $30,000 with no deposit. If we don't feel comfortable working for people, we don't. Just that simple. We are selective with who we work for and very careful with how we do business......that's smart business. All the trappings are just that....extra shit that keeps your overhead high.
Now, take everything I just said with a grain of salt. By no means do I know everything. The tone of your post just kinda rubbed me the wrong way and I felt compelled to reply.